服务规范

1、服务人员现场行为规范

On-site behacor norms of service personnel

A、精神面貌乐观向上

Positive mental outlook

B、待人接物文明有礼

Being polite to others

C、工作作风严谨高效

Rigorous and efficient work style

D、服务现场规范操作

Standard operation of sevice site

E、遵守现场安全条例

Comply with site sfety regulations

3、售中服务

In-service

A、安装前技术、安全检查

Technical and safety inspection before installation

B、指导安装

Guide installation

C、操作培训

Operation teaining

D、空载调试

No-load debugging

E、协助负载调试

Assist in load debugging

5、事故处理

Accident treatmet

A、服务人员及时到位

The service personnel be in place in time

B、及时供应备件

Timely supply spare parts

C、服务人员与现场人员协调设备维修，最短时间内恢复运行

Service personnel and on-site personnel cooperate in equipment maintenance Resume operation in the shortest time

D、查找、分析故障原因，制定预防措施

Find and analyze the case of failure,and formulate preventive measures

2、售前服务

Pre-sale service

A、同类客户经验介绍

Introdution to similar customers’ experience

B、项目可行性评估

Project feasibility assessment

C、技术交流与支持

Technical exchanges and support

D、项目建设方案设计

Project construction plan design

E、遵守现场安全条例

Comply with site safety regulations

4、售后服务

After-sales service

A、易损件更换指导

Guide for replacement of vulnerable parts

B、设备定期保养指导

Equipment regular maintenance instruction

C、定期巡访服务

Regular inspection service

D、设备中修

Equipment medium repair

E、设备使用保养建议

Equipment use and maintenance Suggestions

6、服务提升

Service enhancement

A、根据用户的特殊需求定制专用备件提升生产效率

Customized special spare parts accoding to the special needs of userslmprove production efficirncy

B、设备大修，提供代用设备

Overhaul the equipment and provide the substitute equipment

C、提供数字化远程生产管理系统

Provide digital remote production management system